| Help! My Client has Problem Debts #2: External Dispute Resolution. |
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| Online webinar: 28 June 2023 |
| This webinar was recorded. The recording is below. |
| Resources for this webinar, and other webinars in the Problem Debts series |
| Enquiries: Nick Manning education@rlc.org.au |
What is this webinar about?
This webinar follows on from our 2022 webinar Help! My Client has Problem Debts #1: Navigating Internal Dispute Resolution.
In some cases you may not be able to resolve a dispute internally, so you will need to help your client escalate their complaint to an external dispute resolution scheme.
This webinar will provide you with tips and tactics to effectively and efficiently resolve common complaints with phone bills, electricity bills and banking debts through the following schemes:
- Energy & Water Ombudsman NSW (EWON) and similar bodies in each state and territory
- Telecommunications Industry Ombudsman (TIO)
- Australian Financial Complaints Authority (AFCA) – a scheme resolving disputes with banks, insurers, super funds and small amount credit providers.
The webinar will also help you identify when a client needs to get legal advice.
The recording of last year’s webinar is also available.
Presenter: Amelia Klein, Credit & Debt Solicitor, RLC.
Enquiries: Nick Manning education@rlc.org.au
