This Factsheet looks at the process of obtaining and utilising insurance in Australia, as well as some of the legal issues surrounding insurance.
This Factsheet will address the following questions and provide information on varying issues related to insurance:
- How should I obtain insurance and ensure that I get the best value and cover?
- What is PDS?
- Understanding your PDS: Why is it important?
- What are the different types of insurance?
- What is the claims process?
- How should an insurer deal with me; the consumer?
- What is the General Insurance Code of Practice?
- How should you complain about an insurer?
- How do I go about claiming for hardship?
Access the full PDF below for a complete guide to frequently asked questions about insurance; and what to do before you purchase a specific insurance package.
This resource is under review following recent changes in the law. It may not be current and accurate.