Legal self-help

This Factsheet looks at the law covering unconscionable conduct. Under the Australian Consumer Law, it is illegal for businesses to engage in unconscionable conduct when dealing with other businesses or their customers. What is unconscionable conduct? Unconscionable conduct does not...

This factsheet discusses the SDRO Advocacy Hotline and the options available for reviewing fines. Fines can be divided into two main categories. You may be given a fine as part of various court orders or by a penalty notice. A...

This Factsheet looks at the policies and procedures around accessing superannuation: in particular when you can access super early. What is superannuation? Superannuation (or “super”) is a mandatory system where money is placed in a fund to save for a...

This Factsheet looks at the process of obtaining and utilising insurance in Australia, as well as some of the legal issues surrounding insurance. This Factsheet will address the following questions and provide information on varying issues related to insurance: How...

This Factsheet outlines some of the things to consider before deciding to become bankrupt. Ways you can become bankrupt You can become bankrupt in one of two ways: 1. Creditor’s Petition A creditor can force you to become bankrupt if...

This Factsheet looks at ways to negotiate with your creditor if you can’t afford your repayments or you can’t afford to pay off your debt in one lump sum. If you have a debt that you cannot afford to pay,...

This factsheet gives an overview of the role of the Overseas Students Ombudsman (OSO) and how to make an effective complaint to the OSO. It includes: An explanation of what the OSO is An explanation of which complaints...

Lucy came to RLC when her son Alex, who has Autism, experienced discrimination when she tried to enrol him at an after-school care centre.

We’ve made a new film to highlight the legal problems many international students face when studying in Australia.  International students are away from their usual support networks and many have a lack of understanding of Australian laws.We want to highlight...

Terence is a Housing NSW tenant who had been living in a property riddled with mould and damp for years. With RLC’s help, Terence was able to get repairs done to his property and can sleep in his bedroom again...