A Health Justice Partnership in Inner-city Sydney: Attendance patterns and client perceptions. A report prepared by Carolyn Day PhD and Maja Moensted PhD.
Affiliation: Addiction Medicine, The University of Sydney Central Clinical School, Faculty of Medicine and Health, The University of Sydney.
Key themes identified by clients accessing the service included:
- empowerment, empathy and having an advocate
- non-judgemental, welcoming atmosphere
- service embedded in the everyday life of the clinic
- trust as the cornerstone of successful outcomes with clients
- continuity of personnel to avoid retelling your story
- past negative experiences and subsequent mistrust presented barriers to seeking legal assistance
- positive experiences of accessing the HJP; and
- facilitating clients’ knowledge of and connection to resources