Resources

Use this template letter to enquire about the status of an investigation about an incident that you have previously reported to NSW Police.

As of 11 March 2022, All Youpla Group (formerly ACBF Group Holdings Pty Ltd) Funeral Funds have gone broke. This means the many people who hold funeral or insurance policies under these funds, including Aboriginal and Torres Strait Islander peoples and...

It is currently illegal to ride an e-scooter on a road or road-related area in NSW, and penalties apply if you are caught. In NSW, an e-scooter can only legally be ridden on private property, which is not a road...

This factsheet looks at your rights to get a refund from your education provider in different circumstances. It covers topics including: When must the education provider give you a refund? Your agreement with the education provider What to do if...

If you want to transfer to another education provider or course, or change the qualification you want to attain (e.g. Diploma to a Bachelor’s Degree), there are a number of things you should consider. This factsheet covers topics including: How...

This factsheet outlines the role of the Office of the Commonwealth Ombudsman to investigate and resolve complaints between private education providers and international students. The Ombudsman can only investigate complaints that relate to a ‘private’ registered education provider. If your complaint relates...

This factsheet explains your rights when you choose to use an education agent in Australia. It covers topics including: Education agents in Australia Obligations of education providers who use education agents What if my education agent is based overseas? What...

This factsheet explains how to resolve a dispute with your education provider when issues arise during your study. This factsheet explains how to resolve a dispute with your education provider when issues arise during your study. It covers topics including:...

This factsheet sets out your rights and obligations when considering a deferral or suspension of study. It covers topics including: When you can ask for a deferral or suspension of study What you need to do if your education provider...

We provide free and confidential legal advice to people across NSW who have money problems or family law issues. We provide free and confidential legal advice to people across NSW who have money problems or family law issues. Financial abuse...